Home Why Your First Job Should Involve Customer Service
There are literally countless categories of first jobs that you can choose from, but customer service is often the best choice for a number of reasons. So many skills can be learned from working in customer service and those same skills will carry you through your entire career.
Working with people is inevitable in the world of working. One thing you have to know is how to interact with people of all types. You will come across people who are either pleasant with their demeanor, or not. You may also meet people from different cultural backgrounds and it will be important to know how to talk with or introduce yourself to them.
You may also see instances where you will have to spend quite a bit of time with individual people, especially if you are dealing with sales. In sales, you have to get to know your customers in order to suggest items to them that they can buy. Taking the time to do this helps customers see your interest in interacting and helping them with their purchase. It is customer service such as this that keeps customers coming back.
Almost any customer service job is going to involve having a number of problems that need to be solved. It does not matter if it is with customers or with particular products that are being sold by your company. The most effective skills to have, in any business, is an ability to solve problems quickly and efficiently.
There are a few things that working in customer service will help you realize when it comes to solving problems. The first is that it is always best to hear the customer out about the problem first. Being indifferent or presenting a nonchalant attitude will only serve to make the customer angry or refuse to come back. Always listen to every detail of what they are saying so that you fully understand the problem.
Secondly, do your best to solve the problem before getting management to step in. There are some instances where management will have to step in, but there are also times when it is not necessary. Getting management to step in too soon could make the customer believe that you are incompetent when it comes to doing your job.
As an alternative, you could choose to offer another option to the customer. Get all the details of the problem that the customer explains to you and their contact information. Let the customer know that you will look into the problem personally and that you will call them back with details or a resolution. Be sure to mention when you plan on calling them back. When failing to do this, many customers feel as if you are not serious about helping or that you may take entirely too long to solve the problem. This could lead them to go straight to management, which will not look good on your part.
Lastly, if all else fails when trying to solve a problem, be the one to take the problem to management. Since you tried to solve the problem yourself, first, it will be much better in the long run. Management will see that you truly gave this your best, but that it is a problem that only they will be able to handle.
Some people immediately think of customer service as the worst industry to get into because of all the issues that come with it, but being in customer service allows you a better understanding of having compassion. You start to realize that customers appreciate your sincerity.
Better training in customer service makes for better over-the-phone conversations between customer service agents and customers as well. Many phone calls to any customer service department, these days, means speaking to a machine with no emotion, or a person with too many anger issues. Because of this, there are companies that are desperate to hire people who can be genuinely helpful, but also friendly. Not only does it make their customer service department look better, but the entire company can be seen in a more positive light.
Multitasking, which is already a highly sought-after skill, is one that customer service teaches you from the very start. No matter what type of job it is or what department you may work in, it is a guarantee that you will quickly learn how to balance a number of different tasks.
This is a crucial part of any line of work. Some jobs carry demanding hours in which you have to work on several different projects at once. Being able to balance all of these tasks is essential to being able to handle a multitude of different job positions, not just in customer service. Because customer service involves quite a bit of multitasking, you are learning this skill ahead of time and will be able to apply it to any future jobs that you choose to do.
In customer service, there are always mistakes that have been made, whether by you, the customer, the management team, or other entities of the company. One thing you learn from the very start is that these mistakes are not a means to make you weak. They, in fact, only serve to make you stronger.
There can be several reasons that a mistake has been made. The point is that you get to learn a little bit more through each of those mistakes. Being able to take something positive out of something negative, is a part of work and life.
These are some of the best reasons to choose customer service as your first job. Not only do you learn more about how the working world survives, but you also get to learn a little bit about yourself as well.